QCC Terms of Service

1. Acceptance of Terms

These Terms of Service and Office Policies ("Terms") govern your use of the Qazi Cosmetic Center website ("Site"), your purchase of services and products, and your participation in our Loyalty Program, rewards, and promotional programs. By accessing this Site, booking an appointment, making any purchase, or receiving any service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, discontinue use of the Site and our services immediately.

You confirm that you are at least 18 years of age and legally capable of entering into a binding contract. If you purchase or schedule services on behalf of another person, you represent and warrant that you have the legal authority to act on their behalf and to bind them to these Terms.

These Terms apply to all online and in-office purchases, consultations, promotional programs, and services offered through our Site or affiliated digital platforms.

1.1 Patient Representations

You represent that all information you provide to QCC, including medical history, medications, allergies, and health conditions, is accurate and complete. You agree to update QCC promptly of any changes prior to each appointment.

1.2 Minors

For patients under 18 years of age, the parent or legal guardian who books and pays for services agrees to be bound by these Terms and must provide written consent before any service is performed. The parent or guardian is financially responsible for all charges incurred on behalf of the minor patient.

2. Medical Disclaimer & Informed Consent

2.1 No Medical Advice

All content on this Site is for general educational and informational purposes only. It does not constitute medical advice, diagnosis, or treatment. No doctor-patient relationship is created by your use of this Site, viewing of our content, or submission of an inquiry.

2.2 Required In-Person Evaluation

All patients must complete an in-person or telehealth consultation and sign a separate Medical Informed Consent before receiving treatment. These Terms are financial and office policies; they are separate from your medical informed consent and any clinical documentation.

2.3 No Outcome Guarantees

Individual results vary based on anatomy, skin type, medical history, compliance with aftercare, and other factors. QCC makes no guarantees of specific outcomes. Before-and-after photographs on our Site represent individual experiences and do not constitute a promise of similar results.

2.4 Treatment Eligibility

All treatments require provider evaluation and approval. Purchasing a treatment or package does not guarantee medical eligibility. If your provider determines that a treatment is not appropriate, safe, or beneficial for you, the service will be deferred or declined. In such cases, your deposit may be applied to an alternative service at the provider's discretion, subject to the modification policies in Section 4.6.

3. Definitions

3.1 Defined Terms

For purposes of these Terms, the following defined terms apply throughout:

• "Category 1" means Non-Surgical Aesthetic Treatments as described in Section 5.1.
• "Category 2" means Surgical & Advanced Reconstructive Procedures as described in Section 5.2.
• "Category 3" means Retail Products, Merchandise & Shipping as described in Section 5.3. Category 3 does not include consultations, office visits, follow-up appointments, or any medical, diagnostic, or provider service.
• "Category 4" means Ancillary Services & Third-Party Fees as described in Section 5.4. Category 4 does not include consultations, office visits, follow-up appointments, retail products, merchandise, or shipping.
• "Promotional Credits" means credits issued under our loyalty and promotional program that have no cash value and may only be redeemed for eligible services. See Section 8.1.
• "Rewards Points" means points earned under our Rewards Program as described in Section 8.2.
• "Rewards Program" means the points-earning component of the Loyalty Program described in Section 8.2 and Section 9.
• "Deposit" means any advance payment required to secure an appointment or service, as more fully described in the applicable Service Category.
• "Invoice" means the total quoted or actual charges for services, products, or ancillary items.
• "Business Day" means Monday through Friday, excluding federal holidays observed in California.
• "Written Notice" means communication submitted via email to contact@qazicenter.com or text message to QCC's designated business line. Written Notice is deemed received when transmitted to the correct email address or phone number. It is the patient's responsibility to use the correct contact information and to retain proof of transmission. If a patient receives a delivery failure notification, the notice is not deemed received, and the patient must use an alternative written channel promptly. Verbal cancellations, voicemail cancellations, or cancellations sent to incorrect contact channels are not valid.

3.2 Liquidated Damages Standard

Where these Terms provide for liquidated damages, those amounts represent a genuine and reasonable pre-estimate of our actual anticipated losses, including reserved provider time, treatment room or facility occupancy, staff allocation, supplies prepared for your appointment, equipment allocation, and the lost opportunity to treat another patient in your reserved slot. They are not a penalty.

4. Universal Booking & Payment Policies

The following policies apply to all patients and all service categories unless expressly modified in a specific Service Category section below.

4.1 Appointment Confirmation

No appointment is confirmed until a deposit has been received and acknowledged in writing by QCC. Verbal confirmations are not valid. It is your responsibility to ensure that QCC has acknowledged receipt of your deposit and confirmed your appointment in writing.

4.2 Cancellation Defined

A "cancellation" includes any request to terminate, postpone, reschedule, or modify an appointment. Rescheduling or modification is treated as a cancellation and new booking. To move your appointment to a new date, you must cancel your existing appointment and make a new booking. Your original deposit will be handled according to the cancellation policies in these Terms, and a new deposit is required for the new appointment.

Please cancel or reschedule by emailing contact@qazicenter.com or texting our business line. Verbal cancellations, voicemail cancellations, cancellations sent to incorrect contact channels, and cancellations submitted via social media are not valid and will not exempt you from applicable liquidated damages. Once you send your written notice to the correct channel, it is effective immediately. Please keep proof of your message so we can help you quickly if any question arises.

4.3 Medical Fitness

Your safety is the reason we review your medical history before every appointment. If your health changes after you book—whether you become pregnant, start a new medication, or develop a cold—please tell us immediately. Because we reserve dedicated time, supplies, and staff specifically for you, our cancellation timeline still applies even when the change is medical. We will always help you reschedule for the earliest safe date, and your deposit may transfer to that new appointment under the modification policies in Section 4.6.

It is your obligation to disclose all relevant medical conditions, medications, and changes in health status prior to your appointment.

4.4 Late Arrival & No-Show

Arriving more than fifteen (15) minutes late may result in rescheduling or cancellation of your appointment, subject to the same liquidated damages as a late cancellation for your service category. A "no-show" means: (i) failure to arrive at QCC's facility by the scheduled appointment time; (ii) failure to check in with QCC staff at the scheduled time; (iii) arrival more than fifteen (15) minutes late where the provider determines the appointment cannot be completed in the remaining time; or (iv) failure to complete required pre-appointment virtual visit or paperwork submissions by the stated deadline. A no-show is treated as a cancellation within the applicable late-cancellation tier. No-shows incur the liquidated damages outlined for the applicable service category. For consultations, late arrivals and no-shows are governed by Section 6.3.

4.5 One-Year Completion and Administrative Case Closure

All prepaid services must be completed within one (1) year of the initial deposit or purchase date. If services are not completed within one year, the prepaid agreement terminates, and any remaining prepaid balance is retained as a final administrative case management fee. This fee covers actual administrative expenses including chart maintenance, record retention, compliance documentation, and operational costs associated with holding reserved capacity. Unused balances are not refundable or transferable after the one-year period. This Section does not apply to gift cards, which remain governed by Section 8.1.1 and applicable California law. This administrative case management fee is not a penalty. It represents reasonable compensation for actual administrative costs incurred in maintaining patient records, scheduling systems, compliance documentation, and reserved capacity for patients who do not complete their prepaid services within the agreed timeframe. QCC's actual costs in holding reserved capacity and maintaining dormant cases typically meet or exceed the retained balance.

4.6 Modification & Rescheduling Fees

If you modify your treatment plan (including changes to procedures, areas treated, anesthesia plans, or products) or reschedule your appointment, your pricing will update to current rates, which may exceed your original quote. The original quoted price becomes void upon any modification or rescheduling. Provider availability for rescheduled appointments is not guaranteed. QCC reserves the right to assign a different provider, reschedule to the next available date, or decline the reschedule request entirely, in which case cancellation policies shall apply. Surgical facility availability, anesthesia scheduling, and provider availability are subject to change without notice. If a surgical center cancels a reservation or a provider becomes unavailable, QCC will use commercially reasonable efforts to offer the next available appointment or an alternative provider. QCC is not liable for delays arising from third-party facility cancellations, provider illness, or other operational circumstances beyond its control. QCC is not financially obligated for any charges that may arise from the modification or rescheduling of your treatment plan or appointment.

4.7 Quote Validity

All proposals and quotes are valid for thirty (30) calendar days from the date of issuance. Prices are locked only if purchased within that window. After thirty (30) days, current pricing applies regardless of any prior quote.

4.8 Payment Methods

We accept cash, major credit cards, cashier's checks (provided at least forty-eight (48) hours in advance of your treatment reservation), wire transfers, Zelle, Venmo, and Cherry financing. A three percent (3%) surcharge applies to all payments made by credit card and will be added to the total invoice at checkout. This surcharge is retained as a non-refundable processing fee. We do not participate in insurance plans. You are personally and financially responsible for all charges regardless of any anticipated insurance reimbursement or third-party payment. We do not bill insurance, submit claims to insurance, or negotiate with any third-party payer. Any claim for reimbursement is solely your responsibility.

4.8.1 Credit Card Surcharge

The credit card surcharge is calculated on the total amount charged, including deposits, service fees, and product purchases. The surcharge is disclosed before payment is finalized and will appear as a separate line item on the invoice. No surcharge applies to cash, cashier's check, wire transfer, Zelle, Venmo, or Cherry financing payments. The surcharge is non-refundable under all circumstances and will not be credited, refunded, or applied to any other service or product if the underlying transaction is canceled, modified, or refunded.

4.9 Refunds

Eligible refunds are issued to the original payment method within thirty (30) days. If the original payment was made by credit card, the refund will be reduced by the three percent (3%) non-refundable credit card surcharge, which is retained as a processing fee. Cash refunds are issued by check within thirty (30) days and may be picked up at our facility or mailed via certified mail at the patient's expense. All rendered services, completed appointments, opened or used products, and physical products with removed tags or seals are final sale. Unopened, non-prescription products may be returned within seven (7) days of delivery, subject to the conditions in Section 12.

4.10 Collections and Administrative Cost Recovery

If any payment is not received within forty-five (45) days of the invoice due date, the account may be referred to collections. You expressly authorize QCC to add reasonable administrative and collection costs to any past-due balance referred for collection.

4.10.1 Payment Disputes and Chargebacks

You agree not to initiate a credit card chargeback, payment dispute, or similar reversal of any charge without first contacting QCC in writing and allowing ten (10) Business Days to resolve the matter. This does not limit your rights to dispute unauthorized or fraudulent charges with your issuing bank. You agree to reimburse QCC for actual chargeback fees, bank penalties, and administrative costs incurred due to wrongful or frivolous disputes. In the event of a chargeback, QCC may immediately suspend services, terminate Loyalty Program privileges, and refer the account to collections.

4.10.2 Attorney Fees, Collection Costs, and Interest on Past-Due Balances

In the event QCC must engage legal counsel or a collection agency to recover any past-due balance, you agree to pay all reasonable attorney fees, court costs, and collection agency fees in addition to the amounts owed. Past-due balances shall accrue interest at one and one-half percent (1.5%) per month (eighteen percent (18%) per annum) from the date the balance becomes past due until paid in full.

4.11 Good Faith Cooperation

Both QCC and the patient agree to act in good faith in all dealings under these Terms. This includes providing accurate information, honoring confirmed appointments, and communicating changes promptly through the channels specified in these Terms.

4.12 Non-Transferability

Unless expressly authorized in writing by QCC, prepaid services, deposits, and credits are not transferable to another person. They are not transferable between service categories unless expressly stated otherwise in these Terms.

4.13 Provider Discretion

All services are provided at the sole discretion of the attending provider. You will be evaluated immediately prior to treatment. If your provider determines that a treatment is not appropriate, safe, or beneficial, the service will be deferred or declined. In such cases, your deposit may be applied to an alternative service at the provider's discretion, subject to the modification policies in Section 4.6.

4.14 Right to Decline or Discontinue Services

QCC reserves the right to decline to provide services to any prospective patient, or to discontinue services to any existing patient, at any time and for any lawful reason in its sole medical and professional discretion, including but not limited to: policy violations, safety concerns, staff or provider discomfort, inappropriate behavior, medical contraindications, or operational capacity limitations. If QCC determines that it cannot meet a patient's needs or that the patient relationship is no longer viable, QCC may terminate the patient relationship and provide referrals to appropriate alternative providers. QCC will comply with all applicable laws regarding continuity of care and emergency treatment when discharging a patient from care.

If QCC terminates the patient relationship due to a violation of Section 11 (Patient Conduct), deposits and prepayments shall be forfeited as liquidated damages in accordance with Section 11.7.

5. Service Categories

A deposit is an advance payment required to secure an appointment or service. The deposit amount, payment timing, and refundability vary by service category and are described in the applicable subsections below. In all cases, your appointment is not confirmed until the required payment or deposit has been received and acknowledged in writing by QCC.

5.1 Category 1: Non-Surgical Aesthetic Treatments

5.1.1 Scope

Category 1 includes the following and similar non-surgical services:

• Erbium Laser
• Fractional Laser
• Filler Dissolving
• All Filler Injectables
• HairFX
• Hand Volume Restoration
• Laser Acne
• Laser Anti-Aging
• Laser Hair Removal
• Laser Pigmentation
• Microgold
• Minitox
• Xeomin
• Dysport
• Morpheus8
• Pico Laser
• PRP
• Radiesse
• Tattoo Removal
• Vein Removal

5.1.2 Deposit & Payment

A deposit of ten percent (10%) of the total invoice or one hundred fifty dollars ($150), whichever is greater, is required to secure every Category 1 appointment. Your appointment is not confirmed until the deposit has been received and acknowledged in writing by QCC. Your full invoice must be paid before any service is performed; if a balance remains, your service will not proceed.

5.1.3 Cancellation

For Category 1 services, you must provide written cancellation notice at least forty-eight (48) hours before your scheduled appointment time. If you cancel more than forty-eight (48) hours in advance, your deposit will be refunded to your original payment method within thirty (30) days. Cancellations made within forty-eight (48) hours of the appointment, no-shows, or arrivals more than fifteen (15) minutes late result in forfeiture of your deposit as liquidated damages. Liquidated damages under this Section are calculated and enforced in accordance with the standard defined in Section 3.2. Rescheduling or modification is treated as a cancellation and new booking under Section 4.2.

5.1.4 Late Arrival & No-Show

Arriving more than fifteen (15) minutes late may require rescheduling or cancellation of your appointment, resulting in forfeiture of your deposit as liquidated damages. Liquidated damages under this Section are calculated and enforced in accordance with the standard defined in Section 3.2. No-shows incur the same liquidated damages.

5.1.5 QCC-Initiated Cancellation

If QCC cancels a Category 1 appointment for reasons other than your breach of these Terms or medical ineligibility, your deposit will be refunded or transferred to a new appointment at your option.

5.1.6 Prepaid Laser Packages

Prepaid laser packages require adherence to scheduling windows agreed upon at purchase. Failure to arrive on time for a prepaid laser session or failure to provide proper notice of cancellation within the forty-eight (48) hour window will result in forfeiture of that session from your package as liquidated damages. Liquidated damages under this Section are calculated and enforced in accordance with the standard defined in Section 3.2.

5.1.7 Category 1 Credit Lock

If a patient does not proceed with a purchased Category 1 treatment for any reason, the amount paid becomes a Category 1-Locked Credit. This credit can only be used for future Category 1 services. It cannot be used for Category 2 services, Category 3 items, Category 4 services, deposits, or products. It does not transfer to another person and expires after one (1) year per Section 4.5.

5.2 Category 2: Surgical & Advanced Reconstructive Procedures

5.2.1 Scope

Category 2 includes the following and similar surgical or advanced reconstructive services:

• Acne Scar Treatment
• Arm Lift
• Aveli
• Bellafill
• Liposuction
• Breast Augmentation
• Breast Implant Replacement
• Breast Lift
• Breast Reconstruction
• Breast Reduction
• Brow Lift
• Buccal Fat Removal
• Buttock Lift
• Chin Liposuction
• CO2 Laser
• Dermabrasion
• Ear Pinning
• Erbium Laser (surgical application)
• Elliptical Excision
• Excision
• Upper Blepharoplasty
• Lower Blepharoplasty
• Eyelid Surgery
• Facelift
• FaceTite
• Facial Implants
• Fat Transfer
• Gynecomastia
• Labiaplasty
• Lip Lift
• Lower Body Lift
• Microlipo
• Neck Lift
• Neck Liposuction
• Nipple Reconstruction
• Phenol Peel
• Renuvion
• Revision Plastic Surgery
• Rhinoplasty
• Scar Revision
• Silicone Filler Removal
• Subcision
• TCA Cross
• Thigh Lift
• Tummy Tuck
• General Surgery
• Otoplasty

5.2.2 Deposit

A reservation deposit of one thousand three hundred dollars ($1,300) or ten percent (10%) of the total invoice, whichever is greater, is required to schedule any Category 2 procedure. This deposit is applied toward your final balance and is non-refundable. It compensates QCC for administrative case management, scheduling coordination, and reserved surgical capacity.

5.2.3 Full Payment Deadline

Full payment of the invoice is due by 5:00 PM Pacific Time on the fourteenth (14th) day prior to the scheduled procedure date. If payment is not received by that deadline, the procedure is automatically cancelled. The deposit and any amounts paid to date are retained as liquidated damages for scheduling and administrative costs. The unpaid balance of the invoice does not become due. You may rebook the procedure within one (1) year by paying current pricing and a new deposit.

5.2.4 Cancellation More Than 14 Days Prior

If you cancel your appointment more than fourteen (14) days before the scheduled appointment date, your deposit may be transferred to another Category 2 service performed at QCC within one (1) year from your signed proposal. The transferred deposit remains subject to the same Category 2 cancellation policies. No cash refund will be issued.

5.2.5 Cancellation 14 to 7 Days Prior: Liquidated Damages

For cancellations made within fourteen (14) to seven (7) days prior to the procedure date, your deposit is retained as liquidated damages. An additional amount is also retained as liquidated damages such that the total amount retained equals fifty percent (50%) of the total invoice or $1,300 (whichever is greater). Liquidated damages under this Section are calculated and enforced in accordance with the standard defined in Section 3.2. Amounts paid above the total retained amount may be refunded to the original payment method within thirty (30) days. If you have paid less than the total liquidated damages amount, the unpaid balance shall become immediately due and payable.

5.2.6 Cancellation Within 7 Days: Liquidated Damages

Cancellations made within seven (7) days of the procedure date result in your deposit being retained as liquidated damages. You agree that the remaining unpaid balance of the invoice shall also become immediately due and payable as liquidated damages for our actual anticipated losses. Liquidated damages under this Section are calculated and enforced in accordance with the standard defined in Section 3.2. No refunds or transfers are available.

5.2.6.1 Express Acknowledgment of Deposit and Liquidated Damages Nature

By scheduling a Category 2 procedure and paying your deposit, you expressly acknowledge and agree that: (a) your deposit is a non-refundable fee fully earned upon receipt for the administrative, scheduling, and product-allocation functions listed in Section 5.2.2; (b) the amounts retained in Sections 5.2.5 and 5.2.6 are liquidated damages for actual anticipated losses; (c) you have had the opportunity to ask questions about these terms and understand their financial consequences; and (d) you understand that if you cancel within seven (7) days of the procedure date, the full invoice amount becomes due and payable as liquidated damages.

5.2.7 One-Year Expiration of Deposit Credit

Deposits and payments for Category 2 services may not be applied toward any service after one (1) year if the procedure is not performed. Deposits may not be transferred to any other person. There is no option for cash refund of a Category 2 deposit except as provided in Section 5.2.5.

5.2.8 Excluded Costs

Procedure fees do not include lab tests, preoperative clearances, primary care physician visits, medications, compression garments, or other ancillary items, which are the patient's sole financial responsibility.

5.2.9 Cancellations for Any Reason

We understand that life is unpredictable and that your health must always come first. Our cancellation structure is the same for every patient because the costs of a released surgical slot—staff time, facility reservation, and lost opportunity to care for someone else—are the same regardless of the reason. This consistency allows us to be fair with everyone in our practice and to continue investing in the advanced care you expect.

5.3 Category 3: Retail Products, Merchandise & Shipping

5.3.1 Scope

Category 3 includes only retail products and logistics services: Skincare Products, Merchandise, and Shipping Fees. Category 3 does not include consultations, office visits, follow-up appointments, or any medical, diagnostic, or provider service. Category 3 items are physical goods or delivery services, not professional services.

5.3.2 Payment

Category 3 items must be paid in full at the time of purchase. No deposit is required for standard product orders. Orders are processed upon confirmed payment.

5.3.3 Non-Transferable

Category 3 products are non-transferable between persons unless expressly authorized in writing by QCC.

5.3.4 Returns

All product returns and exchanges are governed by Section 12 (Shipping & Returns). Unopened, non-prescription items may be returned within seven (7) days of delivery. Opened, used, or tag-removed products are final sale. Prescription skincare products, compounded medications, and medical devices may not be returned under any circumstances except as required by law. Customer pays all return shipping costs.

5.3.5 Rewards and Loyalty Program Exclusions

Rewards Points may not be earned or redeemed for Category 3 items. Loyalty Program benefits may not be applied to Category 3 items. Existing gift cards may be used for skincare products and merchandise at QCC's discretion.

5.3.6 Shipping

Shipping terms, free shipping thresholds, delivery scope, and liability limitations are governed by Section 12.

5.4 Category 4: Ancillary Services & Third-Party Fees

5.4.1 Scope

Category 4 includes only ancillary medical services and third-party fees: Anesthesia Fees, Biopsy / Pathology, Facility Fees, Labs, Imaging, and EKG. Category 4 does not include consultations, office visits, follow-up appointments, retail products, merchandise, or shipping. These are pass-through costs that QCC incurs immediately upon scheduling with third-party providers. Once ordered or scheduled, these costs cannot be recovered by QCC from the third-party provider, regardless of whether the underlying procedure or appointment is subsequently modified, canceled, or rescheduled.

5.4.2 Payment

Category 4 fees are typically included in the total invoice for a procedure or service and must be paid in full before the procedure or service is performed. When scheduled separately from a procedure, payment is required at the time of scheduling.

5.4.3 Non-Refundable and Non-Transferable

Category 4 fees are strictly non-refundable and non-transferable. Because these are pass-through costs to third-party medical providers, laboratories, surgical facilities, and anesthesia providers, QCC cannot recover the funds once scheduled or performed. This policy applies regardless of the reason for cancellation, modification, or rescheduling, including but not limited to health changes, pregnancy, medical non-clearance, financial changes, or personal scheduling conflicts.

5.4.4 Rewards and Loyalty Program Exclusions

Rewards Points may not be earned or redeemed for Category 4 services or fees. Loyalty Program benefits may not be applied to Category 4 services or fees. Existing gift cards may not be used for Category 4 services or fees.

5.4.5 Prepaid Ancillary Services and One-Year Policy

Prepaid Category 4 ancillary services are subject to the one-year completion policy in Section 4.5. Any unused prepaid ancillary balance after one (1) year is retained as a final administrative case management fee.

5.5 Accure Laser Treatment

5.5.1 Package Terms

Full payment is required to reserve your appointment. Cancellations made more than forty-eight (48) hours prior are eligible for a full refund to your original payment method within thirty (30) days. Cancellations made within forty-eight (48) hours, no-shows, or arrivals more than fifteen (15) minutes late result in forfeiture of that reserved treatment. For package treatments, this forfeiture applies to the individual reserved session. Once a treatment is completed, no refund is available for that session. All package treatments must be completed within 1 year of purchase.

5.5.2 Accure Laser Package Terms

Accure Laser treatment is sold as a package of three (3) paid sessions. When you purchase the complete package in a single transaction, you are automatically enrolled in the Accure Acne Warranty Program described in Section 10.3. Your package includes one complimentary fourth session at no additional charge if your provider determines it is clinically appropriate, along with discounted pricing on any additional maintenance sessions you may need in the future. The complimentary session has no cash value and may not be redeemed for cash or any cash equivalent. Full payment is required to reserve your appointment.

5.5.3 Single Accure Treatment Terms

Single Accure Laser treatments are subject to the payment, cancellation, forfeiture, refund, and completion rules in Section 5.5.1, with the following specific terms: the full price of the single treatment serves as the deposit and is due at the time of purchase to reserve your appointment.

5.5.4 Policy Modification

QCC reserves the right to modify, suspend, or terminate Accure Laser package terms, pricing, pay-as-you-go policies, and warranty eligibility at any time without notice.

5.6 Ultrasound-Guided Filler Assessment

A two hundred dollar ($200) fee applies to all Ultrasound-Guided Filler Assessments. This fee is due at the time of reservation to secure your appointment. It is a separate diagnostic fee and may not be applied as a deposit toward, or credited against, any treatment service. It does not transfer to another person or service category.

6. Consultations

This Section governs all consultations and provider-evaluation visits, including but not limited to: initial consultations, subsequent consultations, office visits, and follow-up appointments. Consultations are professional services for provider time and clinical evaluation. They are not part of any Service Category and are governed exclusively by the terms in this Section.

6.1 Payment and Reservation

Your consultation fee is due in full at the time of booking. No consultation is scheduled, held, or guaranteed without confirmed payment. Consultation fees vary by provider and service type and are subject to change without notice.

6.2 Application Toward Treatment

Your consultation fee may be applied as a discount to eligible services performed during your visit. It may also be applied as a discount toward a future eligible service if reserved on the same day as your consultation, at QCC's discretion.

6.3 Cancellation, No-Show, and Liquidated Damages

If you cancel with more than forty-eight (48) hours' written notice, your fee may be rescheduled or refunded to your original payment method within thirty (30) days. Cancellations made within forty-eight (48) hours of your scheduled consultation; no-shows; arrivals more than fifteen (15) minutes late; or failure to submit your records on time will result in forfeiture of your fee and reservation as liquidated damages. Liquidated damages under this Section are calculated and enforced in accordance with the standard defined in Section 3.2. If you need to change your appointment, please provide written notice as early as possible so we can offer your time to another patient.

6.4 Exclusions and Non-Transferability

Your consultation fee and reservation are assigned to you only. They may not be transferred to another person, applied toward products, or used for skincare purchases. They are also non-transferable to a different service category.

6.5 No Refund After Completion

Once a consultation has been completed, no refund is available for any reason.

6.6 Subsequent Consultations

Subsequent consultations require new payment, even for existing patients. Each consultation is a discrete service with its own fee.

7. Telehealth & Virtual Visits

7.1 Scope

QCC offers virtual appointments and telehealth visits conducted via HIPAA-compliant secure video conferencing. These visits are clinical evaluations conducted remotely and are subject to the same professional standards as in-person consultations.

7.2 Pre-Visit Requirements

Patients must submit all requested photos and complete all required medical history forms at least forty-eight (48) hours prior to the scheduled virtual visit. These materials are required for the provider to prepare for the appointment and to conduct a meaningful clinical evaluation.

7.3 Late or Incomplete Submissions

If requested photos or medical history forms are not submitted by the forty-eight (48) hour deadline, the virtual appointment will be canceled and treated as a no-show. Liquidated damages applicable to the service category or consultation type of the underlying appointment shall apply.

7.4 Technical Support Presence

A member of QCC's technical support staff may be present during the video conference to assist with connectivity, audio, or video quality. Technical support staff are bound by the same HIPAA confidentiality obligations as clinical staff.

7.5 Patient Environment

Patients must join the video conference from a quiet, well-lit, private room where the consultation cannot be overheard or interrupted. Patients may not participate in a telehealth visit while operating a vehicle or machinery. The patient is responsible for ensuring adequate internet connectivity, device functionality, and camera and audio quality.

7.6 Platform and Security

All telehealth visits are conducted through QCC's HIPAA-compliant secure video conferencing platform. Patients may not record, screenshot, or redistribute any portion of the video conference without express written permission from QCC. Personal note-taking during the session is permitted provided no audio or video is captured.

7.7 State Licensing and Eligibility

Telehealth services are provided in accordance with applicable state licensing laws. QCC reserves the right to determine whether a telehealth visit is clinically appropriate for a patient's needs and may require an in-person evaluation in lieu of or in addition to a virtual visit.

7.8 Cancellation

Telehealth visit cancellations are governed by the cancellation policies of the underlying service category or consultation type. A telehealth visit that is canceled due to failure to submit required photos or forms by the deadline is treated as a late cancellation by the patient.

8. Promotional Credits & Rewards Program

8.1 Promotional Credits

8.1.1 Gift Cards No Longer Offered; Existing Gift Cards

QCC previously sold gift cards and gift certificates. As of April 2026, we no longer offer, sell, or issue gift cards of any kind. Existing gift cards remain valid under the terms in effect at the time of purchase and in accordance with applicable California law. QCC is not responsible for lost, stolen, or unauthorized use of gift cards.

8.1.2 No Cash Value; Non-Refundable; QCC Property

Promotional Credits and Rewards Points have no cash value, are non-refundable, and may not be redeemed for cash or any cash equivalent. Rewards Points are not your property. They are a promotional benefit granted at QCC's sole discretion and remain QCC's property at all times. QCC may modify, terminate, reduce, revoke, or expire points or the Rewards Program at any time, without notice, reason, or compensation. You have no entitlement, ownership interest, or contractual right to any specific point balance.

8.1.3 Redemption Scope

Existing gift cards may be redeemed for eligible Category 1 and Category 2 services, for skincare products and merchandise within Category 3, and for consultations at QCC's discretion. Gift cards may not be redeemed for cash or cash equivalents.

8.2 Rewards Program

8.2.1 Earning Points

Patients earn one (1) Rewards Point per one dollar ($1) spent on eligible services. Points are credited to the patient's account only after the service has been completed, not when the invoice is created or payment is made.

8.2.2 Exclusions from Earning

The following do not earn Rewards Points: taxes; Promotional Credit purchases; Category 3 items; Category 4 services; Qazi Academy services; and any other products or services designated as excluded by QCC from time to time.

8.2.3 Redemption Value

Points redeem at a rate of twenty (20) points = one dollar ($1) toward eligible services (a 5% return on eligible spending).

8.2.4 Expiration and Forfeiture

Points expire twelve (12) months from the date the service was completed and the points were credited to the account. The expiration date does not reset, extend, or change due to appointment rescheduling, account activity, or subsequent purchases. Unused points are automatically forfeited upon expiration. Points have no cash value and are non-transferable.

8.2.5 Unauthorized Transfer or Sale

Selling, bartering, or unauthorized transferring of points results in immediate forfeiture of all points, suspension of rewards privileges, and account review.

8.2.6 Program Modification or Termination

QCC reserves the right to modify, amend, or terminate the Rewards Program and its structures at our discretion without prior notice.

8.2.7 Post-Refund Redaction

Points and rewards will be redacted immediately after a refund of fees has been issued to an account holder.

8.2.8 Post-Transaction Adjustments

Post-transaction point adjustments are not permitted, except in the case of documented system errors.

8.2.9 No Accumulation Cap

There is no cap on how many Rewards Points a patient may accumulate on their account.

8.2.10 Data Confidentiality

Data from the Rewards Program is used solely for program management. We uphold the confidentiality of this data and do not sell or share it with third parties for marketing purposes.

8.2.11 Employee and Family Exclusion

Employees and their family members are ineligible for point accumulation or redemption on purchases made through employee or family discounts.

8.2.12 Account Holder Only

Points are awarded only for services rendered to the account holder. Points may not be earned on behalf of another person.

8.3 Referral Program

8.3.1 Existing Patient Reward

Existing patients (defined as a patient who has paid an invoice for services) receive a one hundred dollar ($100) credit for each new patient referred who purchases five hundred dollars ($500) or more in qualifying services. The existing patient will receive the reward only after the referred patient's service has been completed.

8.3.2 Referred Patient Reward

The referred patient receives a one hundred dollar ($100) credit toward their first purchase of services over five hundred dollars ($500).

8.3.3 One Referrer Per New Patient

Each new patient may claim only one (1) referrer. There is no limit to the number of referrals an existing patient may provide.

8.3.4 Qualifying Purchases

Qualifying service purchases include treatments and services only and do not include Category 3 items or Category 4 services.

8.3.5 Non-Transferable; Not Applicable to Deposits or Category 3

Referral rewards credits are not applicable for redemption on Category 3 items or Category 4 services. They may not be used as a deposit, toward any deposit requirement, or as payment for products, merchandise, Category 4 ancillary fees, consultations, or shipping. They are non-transferable.

8.3.6 Validity

Referral rewards credits are valid for one (1) year from the date of eligibility.

8.4 Birthday Rewards

8.4.1 Birthday Reward Amount

Patients enrolled in the QCC Loyalty Program receive a one hundred dollar ($100) Birthday Reward.

8.4.2 Birthday Month Use Only

Birthday Rewards must be used for services scheduled and purchased in the birthday month. Birthday Rewards cannot be applied to any past invoices, existing invoices, or future invoices that fall outside of the birthday month.

8.4.3 Nurse or Physician Associate Only

Birthday Rewards may only be used for services performed by a Nurse or Physician Associate. They may not be applied to services performed by other providers.

8.4.4 New Scheduled Services Only

Birthday Rewards must be used on a new service scheduled during the birthday month. They may not be applied to existing appointments, rescheduled appointments, prior balances, or outstanding invoices.

8.4.5 Not Applicable to Deposits

Birthday Rewards may not be used as a deposit, toward any deposit requirement, or as payment for Category 3 items, Category 4 services, or merchandise.

8.4.6 Eligible Services

Birthday Rewards may only be applied to eligible Category 1 services and qualifying prepaid packages. They may not be applied to Category 2 services, Category 3 items, Category 4 services, Qazi Academy services, skincare products, merchandise, consultations, or any service designated as excluded by QCC.

8.4.7 Minimum Purchase Requirement

A minimum purchase of five hundred dollars ($500) in eligible services is required to redeem Birthday Rewards.

8.4.8 Non-Transferable

Birthday Rewards are non-transferable and have no cash value.

8.5 Combination and Redemption Rules

8.5.1 Credit Combination

Credits and rewards from multiple benefits programs may be combined, provided the minimum purchase requirements for each benefit are met concurrently. The total invoice must equal or exceed the sum of the individual minimums for all applied benefits. If the combined minimums are not met, the credits cannot be used for that particular transaction.

8.5.2 Single Use

Once used, credits and rewards cannot be refunded, reapplied, or returned to the patient profile.

8.5.3 Qazi Academy Exclusion

Rewards are not applicable for redemption on Qazi Academy services.

8.5.4 Eligibility Changes

QCC reserves the right to change the eligibility terms, earning rates, and redemption rules at any time.

8.5.5 Fraud and Misuse

Misuse, fraud, or violation of Rewards Program terms may lead to suspension, account termination, and forfeiture of all points and credits.

8.5.6 International Customers

The Rewards Program is open to both domestic and international clientele.

9. Loyalty Program

9.1 Overview

QCC does not offer paid membership tiers. Every patient who completes and pays for an eligible service is automatically enrolled in the QCC Loyalty Program at no additional cost. The Loyalty Program is the umbrella for all patient benefits, including the Rewards Program, Birthday Rewards, and Referral Rewards. There are no tier levels, upgrade options, or annual fees. Your benefits begin automatically with your first eligible service and continue as long as you remain active.

9.2 Eligibility

The Loyalty Program is available to individuals aged 18 and over. Businesses, clubs, and organizations are ineligible. Upon receiving any service at QCC, patients are automatically enrolled in the Loyalty Program. Enrollment is automatic and free of charge. Loyalty Program benefits are non-transferable. Benefits are exclusive to the registered patient. Unauthorized sharing of benefits will result in immediate termination of Loyalty Program privileges.

9.3 Benefits

Loyalty Program benefits include: (i) Rewards Program: Earn 1 point per $1 spent on eligible services, credited after service completion, redeemable at 20 points per $1 (a 5% return). (ii) Birthday Rewards: $100 off eligible Category 1 services and qualifying prepaid packages during your birthday month, subject to Section 8.4. (iii) Referral Rewards: $100 credit for referring new patients who complete qualifying purchases, subject to Section 8.3.

9.4 Duration and Termination

Loyalty Program benefits continue as long as the patient remains active. If no services are received for twenty-four (24) months, Loyalty Program benefits may be suspended. Points expire per Section 8.2.4. Abuse of Loyalty Program privileges may result in immediate termination without notice. "Abuse" includes, but is not limited to: (i) two (2) or more late cancellations or no-shows within any ninety (90) day period; (ii) violation of any provision of Section 11 (Patient Conduct); (iii) initiating a chargeback or payment dispute in violation of Section 4.10.1; (iv) misuse or unauthorized sharing of Loyalty Program benefits; or (v) any other conduct that, in QCC's reasonable judgment, undermines the integrity of the program. QCC reserves the right to modify or discontinue Loyalty Program benefits, services, or earning rates without notice. All treatments purchased must be serviced within one (1) year of purchase, consistent with the policy in Section 4.5.

10. QCC Warranty Program

10.1 Overview

The QCC Warranty Program provides eligible patients with access to discounted follow-up and maintenance services at fifty-five percent (55%) off the then-current list price. The Warranty Program consists of three distinct sub-programs: the QCC Acne Scar Warranty Program, the Accure Acne Warranty Program, and the QCC Treatment Package Warranty Program. Each sub-program has its own eligibility requirements and qualifying services, as described below. All warranty program benefits are valid for five (5) years from the date of enrollment. The enrollment date is the date of the paid invoice. Warranty enrollment is available only for qualifying packages and services as specified in each sub-program below. Not all packages or treatments include warranty program benefits. All warranty services are chargeable at the discounted rate; the Warranty Program does not imply complimentary or free future services except for the complimentary fourth session under the Accure Acne Warranty Program.

10.2 QCC Acne Scar Warranty Program

10.2.1 Eligibility

To qualify for the QCC Acne Scar Warranty Program, a patient must purchase all treatments and services specified in the original acne scar treatment proposal in a single transaction. Any modification, omission, deferral, or change to the proposed services at any time, including on the day of treatment, disqualifies the patient from warranty benefits. If you proceed with the complete proposal as quoted, you qualify for the program. If you change your mind and alter the services, add services, remove services, or substitute treatments at any point, you are no longer eligible for the warranty, regardless of how much of the original proposal was completed.

10.2.2 Qualifying Services

Qualifying services for the Acne Scar Warranty Program include only those services that were part of the patient's original purchased acne scar treatment proposal. These may include, where specified in the original proposal: Deep Tissue CO2, Fractionated Resurfacing Laser, TCA Cross, Subcision, Deep Subcision, Combination Laser Treatment, and Bellafill. Split or segmented purchases of any qualifying package will not qualify for warranty benefits.

10.2.3 Discounted Services

Under the Acne Scar Warranty Program, patients receive a fifty-five percent (55%) discount off the then-current list price for additional or follow-up sessions of the same services that were included in their original proposal. A patient may not receive a discounted service that was not part of the original purchased proposal. For example, if Subcision was not included in the original proposal, the patient may not receive a fifty-five percent (55%) discount on Subcision under this program.

10.3 Accure Acne Warranty Program

10.3.1 Eligibility

To qualify for the Accure Acne Warranty Program, a patient must purchase an Accure Laser package of 3 treatments in a single transaction. Full payment is required to reserve your appointment and automatically enrolls you in the Accure Acne Warranty Program. Split or segmented purchases do not qualify.

10.3.2 Complimentary Fourth Session and Discounted Services

The Accure Acne Warranty Program includes your complimentary fourth session, provided at no additional charge as part of your package benefits, if your provider deems you fit and determines that an additional session is clinically appropriate. This complimentary session has no cash value and may not be redeemed for cash or any cash equivalent. Beyond the complimentary session, patients receive a fifty-five percent (55%) discount off the then-current list price for additional Accure Laser treatments.

10.4 QCC Treatment Package Warranty Program

10.4.1 Eligibility

To qualify for the QCC Treatment Package Warranty Program, a patient must purchase the entirety of one of the following qualifying packages in a single transaction: Pico Laser minimum package of 6, Hair PRP minimum package of 3, or FaceTite package of 1. Split or segmented purchases do not qualify. The patient must also complete all sessions within the purchased package without modification to remain eligible for warranty benefits.

10.4.2 Qualifying Services

Qualifying services for the Treatment Package Warranty Program are the specific treatments included within the purchased qualifying package. Each package has its own service menu and session count. The patient must complete all purchased sessions within the package to maintain eligibility for discounted follow-up services.

10.4.3 Discounted Services

Under the Treatment Package Warranty Program, patients receive a fifty-five percent (55%) discount off the then-current list price for additional or follow-up sessions of the same services that were included in their original qualifying package.

10.5 Shared Warranty Terms

10.5.1 Compliance Requirement

Patients must comply with all pre-procedure instructions, home care protocols, and follow-up appointments. Non-compliance may result in disqualification at the provider's discretion.

10.5.2 Provider Discretion

All warranty services are subject to provider evaluation and approval. QCC reserves the right to remove any patient from any sub-program of the Warranty Program with or without cause, including for non-compliance, abuse of terms, inappropriate behavior, or failure to meet eligibility criteria.

10.5.3 Program Modification or Termination

QCC reserves the right to modify, suspend, or terminate any or all sub-programs of the Warranty Program at any time without notice.

11. Patient Conduct & Safety

11.1 Our Commitment to a Safe, Respectful Environment

Every person who enters our facility deserves to feel safe, respected, and at ease. We ask that all patients and visitors help us protect this environment by treating our staff, providers, and fellow patients with courtesy and consideration.

11.2 Weapons

Firearms, knives, mace, pepper spray, and all weapons are strictly prohibited on QCC premises regardless of any concealed carry permits or licenses.

11.3 Harassment

Sexual harassment, unwanted advances, or inappropriate physical contact toward staff, providers, or other patients are prohibited.

11.4 Threats and Violence

Verbal or physical threats, intimidation, aggressive behavior, or any act of violence are strictly prohibited.

11.5 Respectful Communication

Abusive, demeaning, profane, discriminatory, or disruptive language or behavior is not permitted.

11.6 Property

Theft, attempted theft, or intentional damage to QCC property, retail products, or equipment will result in immediate expulsion and reporting to law enforcement.

11.7 Consequences of Misconduct

Violation of this policy results in immediate termination of the patient relationship, cancellation of all future appointments, forfeiture of deposits as liquidated damages, permanent ban from the practice, and potential legal action. QCC reserves all legal rights.

11.8 No Unauthorized Recording

To protect patient privacy and staff dignity, unauthorized audio or video recording of staff, providers, or other patients within QCC's facility or during telehealth visits is prohibited. Personal note-taking is permitted. Violations of the recording prohibition may result in immediate termination of the patient relationship and referral to law enforcement. QCC's own recording practices for quality assurance, security, and operational purposes are described in Section 15.8.

12. Shipping & Returns

12.1 Shipping Scope

Products are shipped within the United States unless otherwise stated. QCC is not liable for carrier delays, theft, weather events, customs issues, or other delivery disruptions outside our control. The receiver is responsible for all taxes, duties, import fees, customs charges, or other governmental assessments associated with delivery.

12.2 Final Sale

All product sales are final once opened, used, or if seals or tags are removed.

12.3 Return Window

Unopened, non-prescription items may be returned within seven (7) days of delivery. To initiate a return, contact QCC for authorization. Returns without prior authorization will not be accepted.

12.4 Return Shipping

Customer pays all return shipping costs.

12.5 Prescription Products

Prescription skincare products, compounded medications, and medical devices may not be returned under any circumstances except as required by law.

13. Intellectual Property & Website Use

13.1 Ownership

All content on this Site, including text, images, photographs, videos, logos, graphics, software, and media of any kind, is the exclusive property of Qazi Cosmetic Center. This content is protected by copyright, trademark, and other intellectual property laws. QCC owns all rights to every piece of content on this website, and redistribution of any copy, content, or media from our Site is strictly prohibited.

13.2 Prohibited Use

Unauthorized copying, reproduction, modification, distribution, scraping, framing, redistribution, republication, or automated data collection of any content from this Site is strictly prohibited. You may not download, save, share, repost, or otherwise redistribute any text, images, videos, or media from this Site without express written permission from QCC. You may not use this Site for any unlawful purpose or to solicit the performance of illegal activity.

13.3 Patient Media Permission

All patient media used on our Site has been shared with explicit written permission and is used solely for educational and marketing purposes. Redistribution of patient media by third parties is prohibited.

13.4 Content Disclaimer

All views expressed in our content are provided for educational purposes and represent general opinions shared for discussion only. QCC and its providers are not liable for any outcomes resulting from the use of information presented in our content.

14. Accessibility

14.1 Commitment

QCC is committed to digital accessibility and strives to make our Site usable for all visitors, including those with disabilities. We work toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, though we do not warrant that the Site will be free of all accessibility barriers.

14.2 Accessibility Feedback and Assistance

If you experience difficulty accessing any content on our Site, or if you require assistance with any aspect of our digital services, please contact our accessibility coordinator at:

• Email: contact@qazicenter.com (preferred)
• Phone: 949-336-7293
• Mailing Address: 20271 SW Birch Street, STE 100, Newport Beach, CA 92660 (Attn: Digital Accessibility)

We will acknowledge receipt of accessibility feedback within two (2) business days and will provide a substantive response or proposed accommodation within ten (10) business days.

14.3 Third-Party Content

Our Site integrates third-party services and content. While QCC selects vendors with accessibility commitments, we do not control the development or testing of third-party platforms. We encourage users to contact those providers directly for accessibility concerns related to their specific services.

15. Privacy & Data Protection

15.1 Privacy Policy

We value your privacy. For a complete description of how we collect, use, store, disclose, and protect your personal information and protected health information, please see our Privacy Policy, which is incorporated by reference into these Terms.

15.2 No Sale of Information

Personal information you provide to QCC is kept confidential and is not sold to third parties for marketing purposes. We use your information solely to provide services, process payments, communicate with you about your care, and administer our programs.

15.3 Machine Learning and Data Usage

QCC may use de-identified and aggregated data for internal quality improvement, treatment outcome analysis, and operational research. Protected health information and personal data are stored and processed within secure systems under QCC's control. Any processing by third-party vendors is governed by Business Associate Agreements compliant with HIPAA. De-identified data used for these purposes does not contain personally identifiable information. QCC does not sell, license, or share identifiable patient data with artificial intelligence platforms, data brokers, or external analytics providers.

15.4 Operations and Administration Only

QCC will not share your personal information or protected health information with any third party except as necessary for: (i) treatment, payment, and health care operations as permitted under HIPAA; (ii) compliance with legal obligations, court orders, or regulatory requirements; (iii) coordination with your other health care providers with your authorization; or (iv) internal administrative functions such as billing, appointment scheduling, and quality assurance. QCC does not share or sell data for marketing, advertising, or commercial purposes outside of QCC's own promotional activities.

15.5 HIPAA Compliance

QCC is a covered entity under the Health Insurance Portability and Accountability Act ("HIPAA") and complies with all applicable federal and state privacy regulations regarding the protection of your protected health information.

15.6 Rewards Data

Data collected through the Rewards Program is used solely for program administration, account management, and internal analytics. We do not sell or share Rewards Program data with third parties for their independent marketing purposes.

15.7 Data Security

QCC implements reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure. You acknowledge that QCC cannot guarantee absolute security of data transmitted to or stored by QCC. In the unlikely event of a data breach affecting your personal information, QCC will notify you in accordance with applicable law.

15.8 Office Monitoring and Call Recording

For patient safety, clinical quality assurance, staff security, and operational training purposes, QCC records all telephone calls to and from our designated business lines and maintains video monitoring in common areas of our facility, including reception, waiting areas, and hallways. Recording devices are not placed in treatment rooms, restrooms, or private changing areas. By calling QCC or entering our facility, you consent to these recordings. Call recordings and video footage are stored securely, are not sold or shared with third parties for marketing purposes, and are retained in accordance with applicable law and QCC's internal retention policies. If you have questions about our recording practices, contact contact@qazicenter.com.

15.9 Limitation of Liability

To the fullest extent permitted by law, QCC's total liability for any claim arising out of or relating to these Terms or your use of the Site or services shall not exceed the total amount you paid to QCC for services in the twelve (12) months preceding the claim. This limitation does not apply to claims for medical negligence, bodily injury, or violations of law that cannot be limited by contract.

15.10 Indemnification

You agree to indemnify, defend, and hold harmless QCC and its providers, officers, employees, and staff from any claim, loss, or damage arising out of your breach of these Terms, your negligent or willful misconduct, or your failure to disclose accurate medical history.

15.11 Force Majeure

QCC shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, government action, equipment failure, or third-party service interruption.

16. Governing Law & Dispute Resolution

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California.

16.2 BINDING ARBITRATION AND CLASS ACTION WAIVER

ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS, YOUR USE OF THE SITE, YOUR PURCHASE OF SERVICES OR PRODUCTS, OR YOUR RELATIONSHIP WITH QCC SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION IN ORANGE COUNTY, CALIFORNIA, UNDER THE THEN-APPLICABLE AMERICAN ARBITRATION ASSOCIATION ("AAA") CONSUMER ARBITRATION RULES. BY ACCEPTING THESE TERMS, YOU WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN CLASS ACTIONS, COLLECTIVE ACTIONS, OR OTHER REPRESENTATIVE PROCEEDINGS. JUDGMENT ON THE ARBITRATION AWARD MAY BE ENTERED IN ANY COURT HAVING JURISDICTION. THIS ARBITRATION PROVISION DOES NOT APPLY TO CLAIMS FOR MEDICAL NEGLIGENCE OR PATIENT INJURY, WHICH ARE EXCLUDED UNDER SECTION 16.3.

16.3 Medical Negligence Claims

Claims involving medical negligence or patient injury are excluded from arbitration.

16.4 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable.

16.5 Survival

All provisions that by their nature should survive termination of these Terms (including payment obligations, dispute resolution, confidentiality, and limitations of liability) shall survive.

17. Amendments & Entire Agreement

17.1 Right to Amend

QCC reserves the right to amend, modify, or update these Terms at any time. Changes are effective immediately upon posting to the Site. The "Last Updated" date at the top of this document indicates when the most recent changes were made.

17.2 Acceptance of Amendments

Your continued use of the Site, booking of appointments, or purchase of services after changes are posted constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue use of the Site and our services immediately.

17.3 Entire Agreement

These Terms, together with our Privacy Policy, any separately signed Medical Informed Consent, and any procedure-specific consent forms, constitute the entire agreement between you and Qazi Cosmetic Center regarding your use of this Site and the purchase of our products or services. These Terms supersede all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral.

17.4 No Waiver

The failure of QCC to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver shall be effective unless in writing signed by an authorized representative of QCC.

17.5 Assignment

QCC may assign its rights and obligations under these Terms without your consent. You may not assign your rights or obligations without QCC's prior written consent.

17.6 Contact Information

For questions regarding these Terms, please contact:

Qazi Cosmetic Center
20271 SW Birch Street, STE 100
Newport Beach, CA 92660
Phone: 949-336-7293
Email: contact@qazicenter.com